Current Cardholders
If you discover that your PSFCU Visa credit card is lost or stolen, you should contact us immediately at any of the numbers below:
Credit Card Customer Service (available 24/7)
(800)-449-7728– Domestic calls
(727)-299-2449– International calls (collect call accepted)
PSFCU Member Services Center (during PSFCU business hours; assistance in Polish)
(855) 773-2848 - Domestic calls
(973) 808-3244 - International calls
VISA (available 24/7)
(800) VISA-911 – Domestic calls
(410) 581-9994 – International calls
You can conveniently select your PIN by calling 1-888-886-0083.
Please note that if there is one or more user on the account, each cardholder will be required to call in separately to customize their own PIN, while validating from the Primary cardholder’s information.
You can change your address online at any time by logging in to your account in Online Banking and selecting Contact Information located in the Settings menu option. If you require any assistance, please do not hesitate to contact us - click here for contact information.
Through our Online Banking credit card access, we provide our cardholders with a solution that allows them to manage various controls over their credit card accounts. They allow the cardholder to decline real-time transactions and receive notifications.
When a transaction presents on the cardholder's account and meets the configured criteria of the Card Control, the transaction could be approved, declined and possibly the card locked. If triggered, will block a cardholder's transaction from processing at the point of sale.
Member Alerts are notifications or alert to the cardholder. Based on the Purchase Alerts the cardholder selected they receive an alert via email or SMS text message. For example, if the cardholder requested to be notified of a transaction greater than $100.00, they receive an alert via email or phone regarding a $400.00 transaction processed.
Alerts are meant to notify cardholders of their activity whereas Card Controls are meant to prevent activity or purchases from occurring if specified criteria are met.
To set up alerts and notifications, log in to PSFCU Online Banking and select 'Credit Cards' from the menu. Once you are in the Credit Card Account Home, select Communications and then Member Alerts from the top menu to begin alerts enrollment.
You may select to receive transaction and account change alerts, together with account notifications. These alerts may be received via e-mail or as text messages on your smartphone.
Through PSFCU Online Banking credit card access, we provide our cardholders with a solution that allows them to manage various controls and notifications over their credit card accounts.
Member Alerts are real-time email or SMS text notifications alerting the cardholder of certain activities triggered by previously set up transaction alerts. For example, if a cardholder requested to be notified of a transaction greater than $100.00, each time there is an authorization for amount exceeding $100, the cardholder will receive an alert.
PSFCU Mobile App
Make a payment by transferring money from your PSFCU account and have the funds instantly available for new purchases.
Log in to your Mobile App, go to Transfers, and select from which PSFCU account you are making the payment from, and then to which the credit card account.
PSFCU Online Banking
Setup one-time or recurring payments from your PSFCU or other accounts, and your payment will be made automatically on the requested pay date.
Log in to your account online, go to Credit Cards and click Make Payment. You will need the following information to schedule a payment for the first time:
- Payment Information: Financial Institution Routing Number, Account Number and Account Type (Savings or Checking)
- Valid Email address
PSFCU Bill Pay
Setup one-time or recurring payments from your PSFCU Checking accounts, and your payment will be made automatically on the requested pay date.
Over the Phone (Directly through Credit Card Processor)
This service is available in English only.
Please note that the fee is associated with this service: $15 fee for Consumer Cards / $20 fee for Business Cards.
- Call 855.594.9460 (Visa Elite/Signature Credit Card)
- Call 855.594.9459 (All Other Credit Cards)
When calling, please have the following information available:
- Your Credit Card number
- Your Payment Information: MICR number from a blank check issued by your financial institution containing a routing number, and financial institution name
Over the Phone (PSFCU Member Support Center)
Contact the PSFCU Member Services Center or Card Servicing Department during regular business hours at 1.855.PSFCU4U (1.855.773.2848). Payment requests over the phone are processed via Intell-A-Check service and there is a fee of $10.00 per card account*. When calling, please have the following information available:
- Your Credit Card number
- Your Payment Information: MICR number from a blank check issued by your financial institution containing a routing number, and financial institution name
Payments at a PSFCU Branch
Visit any of our branches to make a payment in person. Please click here for a complete list of PSFCU Branch locations.
By Mail
When sending payment by mail, make sure to allow sufficient time for delivery.
Payment mailing address:
Polish & Slavic FCU
P.O. Box 37603
Philadelphia, PA 19101-0603
Set up Travel Notifications
Do you plan on traveling now or in the near future?
Let us know by setting up a Travel Notification (PSFCU Online Banking/Credit Cards) so we can provide better support and monitoring for your card while you travel.
Before you go, make sure that the contact information we have on file for you is current, including your email and telephone number.
Traveling internationally? We encourage you to take a look at Visa International Travel Tips posted in our Educational Corner.
Enjoy your travels!
Contactless Chip Technology
Simply tap to pay where you see the Contactless Symbol. You can make purchases quickly, easily, and securely at millions of locations.
Want to learn more about the contactless payments, and where and how you can tap to pay? Check out Visa’s website at USA.Visa.com | Contactless-payments
Digital Wallet Technology
Discover more ways to pay by adding your PSFCU credit card to your mobile device then shop in-store and online using Apple Pay®, Google Pay™ or Samsung Pay.
Check out Visa’s website for additional information on Mobile Payments:
Freeze and Unfreeze Your Card
If you believe that your card was temporarily misplaced, you can quickly and easily lock and unlock your credit card using any of the PSFCU digital channels, online and mobile, in-branch or over the phone.
To check all Visa promos and Perks got website https://usa.visa.com/en_us/visa-offers-and-perks/
For your protection PSFCU Visa credit card is constantly monitored for fraudulent activity. Please be aware that in instances of “out-of-norm” transactions (i.e. travel, high risk purchase, etc.) your card may be blocked and/or our Fraud Detection Work Center will attempt to contact you immediately to verify the suspicious transactions on your credit card. As such, it is important that your telephone number on file with us remains current as this will be the contact number used by our Fraud Detection Work Center.
If you discover that your PSFCU Visa credit card is blocked you should contact us immediately to verify your recent activity by calling any of the numbers below:
Credit Card Customer Service (available 24/7)
(888) 918-7313 – Domestic calls
(727) 299-2449 - International calls
PSFCU Member Services Center (during PSFCU business hours; assistance in Polish)
(855) 773-2848 - Domestic calls
(973) 808-3244 - International calls